Contact ITS

The ITS Department of Maxwell Group, Inc. was formed to provide network and systems engineering, process improvements, as well as general IT support to all of our managed communities and employees. We currently manage communities in North Carolina, South Carolina, Georgia, Florida and Indiana.

It is our goal to support you and all of the employees who care and serve our resident base. We welcome and encourage comments and suggestions that can enhance this goal.

Meet the Team

HELP DESK HOURS

Maxwell Group provides Help Desk Support to working employees available through online portal, email or telephone.

MONDAY – FRIDAY
9:00 AM TO 5:00PM

NIGHTS & WEEKENDS
Email HELPDESK@MAXWELL-GROUP.COM with “URGENT” in the Subject Line.

For immediate or emergency system outages, call: 704.815.7348

How to submit IT Help Requests:

EMAIL (required information needed)

1) Send all requests via email to: helpdesk@maxwell-group.com. The Global Address List name is “SLC – HelpDesk”.
2) Include Contact Info: Full name, Phone, Email, etc.
3) Detail description of issue or request (short form)
4) Approximate date, time and frequency of occurrence
5) Time frame for when you will be available for phone conference if necessary

THE TICKET PORTAL

Open your browser to http://helpdesk.maxwell-group.com/portal to access the Ticket Portal. Login with your company user name and password. Here you can view your open tickets, create a new ticket or get information to contact us.

PHONE (required information needed)

1) In the event your issue is an emergency, we ask that you contact the IT Department via phone after you have sent an email. Call 704-815-7348
2) Include Contact Info: Full name and Phone
3) Detail description of issue or request (short form)
4) Approximate date, time and frequency of occurrence
5) Time frame for when you will be available for phone conference if necessary

Supporting